SHIPPING & RETURNS
KNOW BEFORE YOU ORDER.
Everything you need to know about processing, shipping, returns, exchanges, and order changes.
SHIPPING
PROCESSING TIME
All orders are processed within 3–5 business days. Processing time begins once your order has been successfully placed and payment has been confirmed.
Please note that processing time is separate from shipping time.
SHIPPING
Once your order has been processed, it will be shipped using the shipping method selected at checkout. You will receive tracking information by email once your order has shipped.
Mashallah Hair Co. ships worldwide.
Shipping times vary based on your destination, shipping method, and carrier. Delivery dates are estimates and are not guaranteed.
INTERNATIONAL ORDERS
International customers are responsible for any customs fees, duties, taxes, or other charges imposed by their country's customs authority.
Mashallah Hair Co. is not responsible for customs delays, additional customs charges, or packages held by customs.
INCORRECT SHIPPING INFORMATION
Please make sure your shipping address is correct before completing your order. Mashallah Hair Co. is not responsible for packages shipped to an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping information, contact us as soon as possible. We will do our best to assist before the order ships, but changes cannot be guaranteed once an order has entered processing.
LOST, STOLEN, OR DELAYED PACKAGES
Once an order has been shipped and tracking confirms delivery, Mashallah Hair Co. is not responsible for packages that are lost, stolen, or misplaced after delivery.
If your package is delayed or appears to be lost in transit, please contact the shipping carrier directly using your tracking information. We are happy to assist where possible.
RETURNS & EXCHANGES
Due to the nature of our products, all hair sales are final. We want you to be completely confident in your purchase, so please carefully review your selected texture, length, lace size, and hair type before placing your order.
UNUSED HAIR
If you believe you received the wrong item or your order arrived with an issue, please contact us within 48 hours of delivery.
Hair must remain completely unused, unaltered, unwashed, uncolored, uninstalled, and free from any product or styling to be considered for a resolution.
For any order issue, please provide your order number along with clear photos of the hair and packaging.
WIGS
Wigs that have been worn, installed, cut, bleached, plucked, colored, washed, styled, or otherwise altered cannot be returned or exchanged.
Please inspect your wig carefully before making any alterations or installing it.
WRONG ITEM OR DAMAGED ORDER
If Mashallah Hair Co. sends you the wrong item or your order arrives damaged, please contact us within 48 hours of delivery so our team can review the issue and provide the appropriate resolution.
ORDER CHANGES & CANCELLATIONS
Orders begin processing quickly, so cancellations or changes are not guaranteed once an order has been placed.
If you need to request a change or cancellation, contact us immediately after placing your order.
FINAL SALE ITEMS
Sale items, discounted items, and promotional purchases are final sale and are not eligible for returns or exchanges.
Before You Order
Please take a moment to review your order carefully before checking out. By placing an order with Mashallah Hair Co., you acknowledge and agree to the terms outlined in this Shipping & Returns Policy.
LUXURY HAIR. NO COMPROMISES.